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Cancellation by Client
Any cancellation of the booking by the Client must be made by email by the person who made the booking to ourselves and to the agency (www.hipmarrakech.com , www.hipmorocco.com, Fleewinter or the House of Wonders as well. We should confirm receipt of your email the same day, and if this is not received please confirm receipt by telephone (see contact us above).
Cancellation charges will apply, regardless of cause, from the date of receipt of the written cancellation at the Company's email account, as follows:
- More than 28 days before arrival: the booking deposit
- 14-28 days before arrival: 50% of the cost of accommodation
- 8-13 days before arrival: 75% of the cost of accommodation
- Less than 8 days before arrival: 100% of the cost of accommodation
For whole house bookings the following cancellation charges will apply:
- More than 55 days before arrival: the booking deposit
- 28-55 days before arrival: 50% of the cost of accommodation
- 14-27 days before arrival: 75% of the cost of accommodation
- Less than 15 days before arrival: 100% of the cost of accommodation
In the event of cancellation charges in excess of the booking deposit, the Client unconditionally authorises the Company or the agency through which the booking was made to take the relevant charges from the Client's credit card, details of which were supplied at the time of booking. |
